Privacy Policy

This policy explains how Site Demolition handles your personal information when you use our website, ask for a quote or work with us.

Site Demolition is a trading name of the trustee for The Ishac Family Trust (ABN 57 482 044 667). In this policy, "we", "us" and "our" mean Site Demolition.

We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. What personal information we collect

When you ask for a quote, we collect your name, mobile number, email address and site address. We also ask whether the property is vacant, owner occupied or tenanted, how you heard about us, and your builder's name if you want to give it.

When we visit your site and quote, we keep details of the property and the job, photos of the site and notes from our conversations with you.

When you go ahead with a job, we collect what we need to do the work and get paid. This can include approval and certifier documents, neighbour notification details, and invoice and payment records.

When you call or email us, we keep a record of what you tell us.

When you visit our website, we collect technical information such as your IP address, device and browser type, the pages you view, and the ad or website that sent you to us.

We don't ask for sensitive information, such as health information. If you give us information we don't need, we won't keep it.

2. How we collect it

We collect most information directly from you, through our quote form, by phone, by email or at your site visit.

We may also receive information from your builder, certifier or someone else you've asked to deal with us for you.

Some information is collected automatically through cookies and similar tools on our website and in our ads.

You can ask us a general question without giving your name. To quote, we need your contact details and the site address.

3. Why we use it

We use your personal information to:

• respond to your enquiry and book your free site visit
• prepare and send your written quote
• plan and carry out the work, including approvals, disconnections, asbestos removal and clearance certificates
• send invoices and manage our accounts
• keep you updated and follow up on your quote
• improve our website and advertising, and see which ads lead to enquiries
• meet our legal obligations, such as work health and safety, asbestos and waste records, and tax

We may send you information about our services. You can opt out at any time. Every marketing email has an unsubscribe link, or you can contact us. We follow the Spam Act 2003 (Cth).

4. Cookies, analytics and advertising

Our website uses cookies and similar tools, such as Google Tag Manager, Google Analytics, and the Meta Pixel and Conversions API.

These tools show us how people use the website and which ads work. Meta (Facebook and Instagram) and Google may use this information to show you our ads. They handle it under their own privacy policies.

You can block or delete cookies in your browser settings. You can change your ad preferences in your Meta and Google account settings. Blocking cookies won't stop you asking for a quote.

5. Who we share it with

We only share your personal information when we need to. This can include:

• our staff and contractors who work on your job
• service providers who help us run the business, such as email, website hosting, customer records and accounting software
• certifiers, councils, utility providers and authorities such as SafeWork NSW, when your job requires it
• your builder, if you've asked us to work with them
• our professional advisers, such as accountants, lawyers and insurers
• anyone we're required to share it with by law

We don't sell your personal information.

6. Information stored overseas

Some of our service providers, such as email, customer records, analytics and advertising platforms, may store information outside Australia, for example in the United States. We take reasonable steps to make sure they protect it.

7. Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We use secure, password-protected systems from reputable providers, and only staff who need the information can see it.

We keep your information only for as long as we need it for your job and our legal obligations, such as tax and asbestos removal records. After that, we delete it or remove anything that identifies you.

8. Seeing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it. There's no charge to make a request.

Contact us using the details below. We may need to confirm who you are. We'll respond within 30 days. If we can't give you access or make a correction, we'll tell you why in writing.

9. Complaints

If you have a concern about how we've handled your personal information, please contact us first. We'll respond within 30 days.

If you're not happy with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

10. Data breaches

If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner, as required by the Notifiable Data Breaches scheme.

11. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

12. Contact us